Need a hand? Start here.
Support should not require a perfect bug report. Tell us what happened, what you were trying to do, and which product or device you were using.
Submit a support request
We are connecting this public Support Center to the same support-ticket system used across Salix Technologies products.
Send your request to our Support team with the product you are using, what happened, and any details you think may help. We will take it from there.
Product questions, account help, technical issues, privacy questions, and general support can all start here.
Frequently asked questions
Common Trip Master and account questions are answered here. If you still need help, contact Salix Support and we will take it from there.
Why is a trip not showing on another device?
Trip Master syncs through your account. Make sure both devices are signed in to the same account and have an internet connection, then allow a moment for recent changes to sync.
Can I use Trip Master without internet?
Many Trip Master features can continue working with previously loaded data while you are offline. Changes are synchronized when your connection returns. Features that require a live service, such as nearby-place lookup, may be unavailable until you reconnect.
Where do I change pay settings?
Open the Pay tab in Trip Master to review and update the pay settings available for your account.
How do I get access to the Training Center?
Training material can only be assigned by Salix Support, including for drivers who are not part of an organization serviced by Salix Technologies. If you are a solo driver and want to use the Training Center, submit a Support request asking for Training Center access. Salix Support will provide a waiver that must be completed before access can be approved. After the completed waiver is received, please allow up to 48 hours for Training Center access to be approved.
What should I include in a support request?
Tell us what you were trying to do, what happened instead, and which product, screen, or feature you were using. Screenshots and other relevant details can help us investigate faster.
One support system, multiple products.
Salix Technologies keeps support organized around the issue the user is trying to solve, with clear paths for product help, account access, and account or data requests.
Trip Master & product help
App or web issues, features, reports, trailers, training, and unexpected behavior.
Account & access help
Sign-in problems, organization access, profile issues, roles, or permissions.
Accountable support
Support and administrative workflows are designed around clear ownership, follow-through, and appropriate auditability.